Terms of Service | Nostrum Health

1. Acceptance of Terms

By accessing or using the Nostrum Health platform, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Services

Nostrum Health provides scoped Amazon strategy, launch, managed operations, AI-enabled workflow coordination, Canadian natural health product regulatory, quality, import, product-readiness, and marketplace services. The services actually purchased, the responsible parties, deliverables, permissions, approval boundaries, exclusions, dependencies, outside costs, and decision rights are set out in the applicable proposal or engagement agreement.

3. Pricing and Payment

Public pricing describes only the qualified Manufacturer-to-Amazon Partnership and does not apply automatically to standalone regulatory work, AI Brand Launch, quality operations, AI Amazon Growth, or other custom engagements. Your signed engagement agreement controls the applicable fees, product contributions, deductions, revenue sharing, third-party charges, taxes, payment timing, and renewal or termination terms.

4. Regulatory and Commercial Outcomes

Health Canada, border agencies, marketplaces, laboratories, manufacturers, logistics providers, and other third parties make independent decisions and perform their own work. Unless a signed agreement expressly states otherwise, Nostrum does not guarantee authorization, clearance, timing, marketplace acceptance, product availability, sales, ranking, profitability, or another third-party outcome.

5. Your Responsibilities

You are responsible for providing complete, accurate, and timely product, formula, evidence, manufacturing, testing, licence, shipment, sales, complaint, and distribution information; making the business decisions assigned to you; and fulfilling the legal and operational duties retained under your engagement agreement. Material omissions or misrepresentations may delay or end the engagement.

6. Intellectual Property

You retain ownership of client-supplied product information, brand assets, and business data. Ownership and licence rights for final commissioned listings, reports, creative briefs, and other engagement deliverables are governed by the signed engagement agreement. Nostrum retains its pre-existing software, templates, methods, workflows, agent configurations, general know-how, and other background materials. Platform assets and third-party materials remain subject to their applicable terms and licences.

7. Limitation of Liability

Nostrum Health is not liable for delays or decisions caused by regulators, platforms, carriers, customs authorities, manufacturers, laboratories, other third parties, regulatory changes, incomplete client inputs, or circumstances beyond our reasonable control. Any engagement-specific liability terms are governed by the signed engagement agreement.

8. Contact

For questions about these terms, contact us at hello@nostrumhealth.ca.